Privacy Policy for Mikoo

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Name, gender, date of birth
• Phone number or Google account (used for login)
• Profile photo, voice intro, bio (user-submitted)

b. Device Information

• Device model, manufacturer, OS version
• IP address, approximate location
• App usage data, session time, crash reports
• Unique device identifiers (e.g., Android ID)
• Network status and connectivity information

c. Voice Communication Data

• Voice chat is transmitted using secure third-party APIs like Agora
• Voice data is not recorded or stored on our servers
• Room metadata (e.g., join/leave logs, room name) may be stored for moderation
• Microphone access is used solely for voice chat functionality in real-time

d. Storage Access

• We request read access to device storage to allow you to upload profile photos and other media
• We do not access, collect, or analyze other files on your device
• Media files are only uploaded when you explicitly choose to share them

e. Payment Data (If Applicable)

• We use secure third-party payment gateways (e.g., Razorpay, Google Play Billing)
• We do not store any card or UPI credentials

f. Optional Data

• User-generated content (bios, room names, profile updates)
• Feedback, support tickets, and abuse reports

2. App Permissions and Usage

Mikoo requires certain device permissions to function properly. Here's how we use each permission:

a. Microphone (RECORD_AUDIO)

This permission is essential for the core functionality of our app:

• Used exclusively for real-time voice chat in rooms
• Audio is transmitted securely via encrypted channels
• We do not record, store, or analyze your voice conversations
• Microphone is only active when you're in an active chat room and unmuted

b. Internet and Network (INTERNET, ACCESS_NETWORK_STATE)

• Required to connect to our servers and enable voice communication
• Used to check network quality and troubleshoot connection issues
• Helps optimize app performance based on your network conditions

c. Bluetooth (BLUETOOTH)

• Used to connect and manage Bluetooth audio devices (headphones, speakers)
• Improves audio experience during voice chats
• We do not use Bluetooth for location tracking or device scanning

d. Audio Settings (MODIFY_AUDIO_SETTINGS)

• Allows adjustment of volume, speaker/headphone switching, and audio routing
• Optimizes voice chat quality and reduces echo/feedback

e. Foreground Service (FOREGROUND_SERVICE)

• Enables voice chat to continue when the app is in the background
• Shows notification when active in background for transparency
• You can always end the service by closing the app or exiting rooms

f. Storage (READ_EXTERNAL_STORAGE)

• Used only when you choose to upload profile photos or other media
• We do not scan, index, or access other files on your device
• You can deny this permission and still use core app features

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve the functionality of the app
• To manage user accounts and allow group voice interactions
• To detect fraud, prevent spam, and enforce app rules
• To moderate chatrooms and respond to reports
• To process in-app purchases (if applicable)
• To send notifications, offers, or updates
• To analyze usage and improve performance
• To maintain the technical functionality and security of our service
• To comply with legal obligations and enforce our terms

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share limited information with:

• Service Providers: To help operate our platform (e.g., Agora for voice chat, Firebase for analytics)
• Moderators: For review of flagged content or abuse
• Payment Gateways: To process payments securely
• Legal Authorities: When required by law or for safety investigations

All data sharing is governed by confidentiality and data protection agreements.

5. Data Storage and Security

We use appropriate administrative, physical, and technical safeguards to secure your data. However, no system is 100% secure. Users are advised not to share personal or sensitive information in public chatrooms.

6. Your Rights

As a user, you have the following rights:

• Access: You can view and edit your profile information
• Delete: You can delete your account at any time from within the app or by contacting us
• Data Removal: You may request permanent deletion of your data
• Notifications: You can manage notification preferences in device settings

For any request, write to support@mikoo.live

7. Children's Privacy

Mikoo is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover such data, we will delete it and terminate the account immediately.

8. Third-Party Services Used

Mikoo uses the following third-party services, which may also collect limited information:

• Agora SDK: For live voice communication
• Firebase: For analytics, crash reporting, and push notifications
• Google Sign-In: For account authentication
• Google Play / Razorpay: For handling payments
• Ad Networks: (if used) for ad delivery and performance tracking

These services follow their own privacy practices, and you are advised to review their policies.

Deep Linking

Our app supports deep linking (from mikoo.live/app URLs). When you click such links:

• The app may receive information about the link you clicked
• This helps navigate you to the specific content you requested
• No additional personal data is collected through this process

9. User Conduct and Moderation

Users must follow community guidelines. We reserve the right to:

• Suspend or ban accounts that violate policies
• Remove inappropriate content
• Report illegal activities to authorities

10. Changes to This Policy

We may update this Privacy Policy at any time. All changes will be posted within the app or on our official website. Continued use after any changes means you accept the updated policy.

11. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or your personal data, contact us at:

📧 Email: support@mikoo.live